Refund Policy

This policy explains when refunds may be available, which cases are not refundable, and how to request a review.

---

1. General policy. Refund requests are reviewed case-by-case based on scope, progress, and agreement terms. We aim to be fair while reflecting work already performed.
2. What a “project” means. A project may include discovery, drafting, revisions, and delivery phases. Refund eligibility may differ depending on which phase has started.
3. Eligible cases. Refunds may be considered if services were not delivered as described in the written agreement. Refunds may also be considered if severe technical issues prevent delivery and cannot be resolved.
4. Cancellation window. If cancellation occurs before work begins and within any stated cancellation window, a refund may be available. Administrative or processing fees may still apply where permitted.
5. Non-refundable work. Work already completed or partially completed is generally not refundable. Custom deliverables created specifically for your project are typically non-refundable once production starts.
6. Consultations and calls. Completed consultation sessions are non-refundable once delivered. If a session is rescheduled with reasonable notice, we will try to accommodate.
7. Milestones and partial refunds. If your project uses milestones, refunds (if any) may be calculated by completed milestones. We may deduct time spent, delivered drafts, and committed costs.
8. Revision-related dissatisfaction. If quality issues arise, we prefer to address them through the included revision process first. Refund consideration usually comes only after reasonable cure attempts.
9. Client-caused delays. If delays are caused by missing client inputs, refunds are generally not granted. We can often pause or reschedule timelines instead.
10. Scope changes. If the scope changes significantly after work begins, the agreement may be revised. Refunds are assessed against the updated scope and work completed.
11. Delivery format issues. If a deliverable format is incorrect compared to what was agreed, we will correct and re-deliver. This is typically resolved as a fix, not a refund.
12. How to request a review. Send a written request including project reference, reason, and supporting details. Clear timelines, examples, and communications help us review quickly.
13. Review timeline. We typically acknowledge requests within a reasonable business period. Some requests may require additional information before a decision is made.
14. Approval and method. If approved, refunds are processed back to the original payment method where possible. Processing times depend on the payment provider and banking system.
15. Chargebacks. We ask that you contact us before initiating a chargeback. Unresolved chargebacks can pause project work and may affect future service eligibility.
16. Subscriptions or retainers. If you use a recurring retainer, cancellation affects future billing periods rather than past periods. Completed work in the current period is typically non-refundable.
17. Fraud and abuse. Refunds are not granted for fraudulent activity, abusive conduct, or misuse of deliverables. We reserve the right to refuse service in such cases.
18. Force majeure. We are not responsible for delays caused by events beyond reasonable control (e.g., outages, disasters). Refunds in such events depend on feasibility and work completed.
19. Policy updates. We may update this refund policy from time to time. The version posted on the website at the time of purchase generally governs your request.

← Back to Home